Behlen Building Systems Customer Satisfaction Survey

We appreciate you taking a moment to complete this customer satisfaction survey.
Your input is important to us!

ORDER INFORMATION:

	Company:
	Job #:
	Job Reference:

Please rate how satisfied you are for each item below based on your experiences with Behlen.

Add any additional comments to the box provided at the end of the survey.

Click the "Submit Survey" button when complete.

SALES:

		Very Disappointed	Somewhat Disappointed	Somewhat Satisfied	Very Satisfied
1.	Product knowledge of sales personnel	1	2	3	4
2.	Order Accuracy	1	2	3	4
3.	Communication during order process	1	2	3	4
4.	Support after the sale	1	2	3	4

DELIVERY:

		Very Disappointed	Somewhat Disappointed	Somewhat Satisfied	Very Satisfied
5.	On-time delivery	1	2	3	4
6.	Condition of product upon delivery	1	2	3	4
7.	Communication by driver	1	2	3	4

PRODUCT QUALITY:

		Very Disappointed	Somewhat Disappointed	Somewhat Satisfied	Very Satisfied
8.	Completeness of building	1	2	3	4
9.	Product aesthetics (paint, clean, workmanship)	1	2	3	4
10.	Erectability of components	1	2	3	4
11.	Adequate Instructions to erect building	1	2	3	4

CUSTOMER SERVICE:

		Very Disappointed	Somewhat Disappointed	Somewhat Satisfied	Very Satisfied
12.	Friendliness of Behlen personnel	1	2	3	4
13.	Response time of Behlen personnel	1	2	3	4
14.	Technical assistance	1	2	3	4

ADDITIONAL COMMENTS:

Please include positive comments as well as your concerns. (limited to 255 characters)